Combined with the characteristics of Youruixing products and your service needs, we provide you with a variety of service product portfolio, with the most suitable service plan and the best service quality.
24-hour service hotline
Remote Technical Support
Spare parts supply
Warranty Policy
Annual Service Contract
Training and Authorization
Technical Support
24-hour service hotline
Our customer service engineers provide you with technical support 24 hours a day to quickly respond to your service requests. We record and track your service requests through a systematic service platform to ensure that they are processed in a timely and effective manner.
Remote Technical Support
Whenever and wherever your system encounters an emergency or emergency, our technical support engineers will quickly identify faults and provide solutions remotely through a reliable network connection, minimizing production downtime.
Field Service
When your equipment requires on-site technical support, our authorized engineers can respond quickly. They will arrive at the site at the time and place agreed with you and carry out technical support work in strict compliance with local regulations and safety requirements.
Spare parts supply
Accurately match your spare parts needs
We set up a wide range of training courses to transfer the knowledge and skills of the corresponding products and services to you or our potential service partners. The training of the project enables your operation and maintenance personnel to quickly master the equipment and use it systematically, and have basic problem-solving capabilities.
Training
Rich training courses
We set up a wide range of training courses to transfer the knowledge and skills of the corresponding products and services to you or our potential service partners. The training of the project enables your operation and maintenance personnel to quickly master the equipment and use it systematically, and have basic problem-solving capabilities.
Service Delivery and Development
Faster, more flexible, high-quality service
Our professional and experienced service team, diverse service portfolio, and perfect unified service process ensure that we deliver high-quality services to you in a timely, safe and efficient manner around the world. We actively develop service partners in major markets around the world, and continuously expand our service capabilities, service resources and service areas to provide you with faster and more flexible high-quality services.
Customer experience continues to improve
Driven by customer experience
We always take the customer as the center to carry out our work, and make every effort to improve our service operation level. Driven by customer experience, we have established a complete closed-loop process of service planning, delivery, analysis and improvement, listening carefully to your voice, and taking effective measures.
Contact Us
Address: F, Floor 18, Building 12, Lehui Kechuang Center, 489 Jihua Road, Bantian Street Community, Longgang District, Shenzhen
Focus on us
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